Terms and Conditions

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By using our site you are entering into an online agreement that you will use our information and products for the legal use of information gathering techniques. Please note that these terms will apply to the sale of each product you purchase either from our website or over the telephone. The Contract between us will only be formed when we send you the Dispatch Confirmation.

Please note that before placing an order you will be asked to agree to these terms. If you refuse to accept these terms, you will not be able to order any products from us. We take steps to ensure customer confidentiality is maintained at all times whilst visiting and purchasing an item/s through our website.

Please note that our pricing does not include postage and this will be added onto your cart at the final stage of your order.

We amend these Terms from time to time as set out in our privacy policy with its last updated review being January 2022..

Prior to purchase of your order, you are able to either email or call ahead to amend or cancel your order. Please note that should you pay and commit to an order then fail to cancel prior to it being shipped, you will still be charged and the items will still reach you. You are able to send the items back with agreement that you have not opened them and they are in the same condition received as we sent them, with your money being refunded the same day of them being delivered to us.

REAL TIME PRODUCT CHANGE

**Due to the real-time changes involving product batches, production and supply factors such as component availability, in order to provide accurate product information, specifications and features, Phoenix Investigations Limited may make real-time adjustments to text descriptions and images in the foregoing information pages, so that they accurately match any changes that have occurred to the product or its performance, specifications, indexes, and components of the actual product. Product information is subject to such change and adjustments without notice.

By purchasing any of our products you are agreeing to this in said terms, and although any changes that occur wil be updated to the product immediately, we still ask that you contact us should you experience any differences in design that we may not have mentioned prior to sale.

PRICING

Our prices will be as quoted on our site at the time you submit your order. Prices for our Products may change from time to time, but changes will not affect any order you have already placed and as with all prices in our catalogue, leaflets and our website, your items will be shown in Pounds Sterling (£) and include VAT (where applicable) at the applicable current rate chargeable for that time.

VAT exempt customers outside the UK & EU will automatically qualify for a VAT deduction during the Checkout process. Please note that this can change and we will carefully monitor this situation and amend it accordingly. Further details regarding VAT regulations can be found by visiting hmrc.gov.uk.

PAYMENT

Payment for the products and all applicable delivery charges is in advance. We will not charge you until we dispatch your order.

Unless otherwise agreed the full payment is required with any order or prior to delivery of the goods. Online payments are processed using the Paypal payment gateway.

PayPal has a global reputation in maximising the safety of credit or debit cards made through online transactions by using encrypted SSL secure socket layers in compliance with the world banking industry.

Any attempts to use credit cards fraudulently will be handed straight to UK Law Enforcement in the region where the fraud originated. We are committed to our fight against fraud and will prosecute every case to the full extent of the law.

PRODUCTS THAT USE SERVERS

Some of our products rely on our servers which are hosted here in the UK. Such items include our GPS/GSM Tracking PCB and our Ghost Wi-Fi camera PCB.

Our server does not hold any personal information about you or the content you collect when using these items. Our GPS/GSM Tracking PCB will only collect enough information to provide you with your subjects’ tracked locations etc, which can be deleted via the user panel screen when you log in.

ILLEGAL STATUS OF PRODUCTS

All responsibility for any infringement of another person or their right to privacy is solely upon the customer.

As such it is the customer’s responsibility to ensure that the equipment is used in compliance with all Privacy Rights, Human Rights, Civil and Criminal Laws active in the area of use. By accepting these Terms and Terms, and placing an order with us, you agree to take full responsibility for the use of any equipment purchased from Phoenix Investigations Limited.

TRANSMITTING EQUIPMENT

Although it is not an offence to manufacture or possess a transmitter in the UK, please know that our GSM PCB, WI-FI Camera PCB and GPS/GSM Tracking PCB are permitted for use. 

If this equipment is being used by you in another country then it is your responsibility to check whether said equipment is legally permitted to be operated in such a manner, we cannot and will not be held liable for this.

OUR RIGHT TO VARY THESE TERMS

As we build our equipment here in the UK, then due to the supply of components or the potential lack of them etc, then we may need to change some or all of a product because of this.

If this happens and you make an order we will contact you prior to dispatch and ensure you are happy to go ahead. We will be happy to provide you with an email showing the full user manual and updated imagery in order to help you make a more informed decision about your order.

We may revise these Terms as they apply to your order from time to time to reflect changes in relevant laws and regulatory requirements.

If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.

JURISDICTION AND GOVERNING LAW

As a consumer, please note that these Terms are governed by English Law. This means a contract for the purchase of products through our site and any dispute or claim arising out of or in connection with it will be governed by English Law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, a contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

If you are a business, we both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).